Winning strategies for LPO (Legal Process Outsourcing)

LPO or the legal process outsourcing has recently gained momentum in the field of providing legal services. Initially, all people were not aware of it but now it has become famous just like any BPO or KPO. India is now seen as one of the most happening hubs for LPO services. In last few years, LPOs grew only in metropolitan areas. However, its realm is gradually widening in Tier 2 areas such as Chandigarh, Pune etc. as well.

There are certain major points that needed to be kept in mind while establishing an LPO.

1.      Low cost and high quality: Foreign clients prefer low cost services. Therefore, providing low cost services i.e. at reasonable rates is must. However, it should be complied with the quality as well. A client needs high quality of work. Providing something less than the desired is always a disadvantage to the company. A client bases all his expectations on the company and therefore, expects zero error high standard project completion. Mistakes gives an impression of the lack of the understanding of the relevance, kind and the importance level that a project holds for the client. Even a minor thing may prove to be a blunder. If we are not able to deliver anything equivalent to it, the client gets dissatisfied and it acts as negative trait for the company. A quality review be it 2 level or 3 level must be made. Therefore, high quality work in low cost plays a vital role in the success of an LPO.

2.      Security and confidentiality: There is always a risk of the work getting leaked. This is what the clients have to be satisfied against. It is the foremost duty of the company not to disclose anything related to the project. Every work is to be treated as confidential and shouldn’t be discussed outside.  The client needs security and he should be able to imbibe trust in the company that his work and project is in safe hands. The company must be transparent and factual with its clients.

3.      Maintaining time lines: An LPO must be very specific and disciplined about the timelines of the project. No work should be delayed. The needs of the client must be fulfilled in a timely manner.

4.      All about skills: Apart from legal skills, an employee must possess service specific, project specific trainings.

5.      Be an advisor: Instead of just being simple vendor or processor, an LPO must assume leadership, knowledge resource role to act as advisor to the client.

Therefore, quality and security are the key hygiene factors for any LPO. Right talent must be trained and groomed. The future of LPO sector is very bright in India. Tact and techniques must be incorporated to have a successful and budding career in it.

CHANGES IN THE LEGAL PROFESSION

Law according to Black’s Law Dictionary is the system of rules, regulations and procedures of conduct which are established by any sovereign government to correct wrongs, maintain stability and to deliver justice. Law, generally a simple short word, was predominantly ignored by our forefathers, and the emphasis was mostly on people becoming Doctors and Engineers. But, in the current scenario and should we say, thanks to the economic recession and the downturns faced in the past, Legal Profession has managed to weather these economic storms quite well and has come out on top as the most lucrative professions in the country. An Indian Law Graduate for instance has a wide range of options ranging from the usual Oral Arguments in Courts; Legal Research & Drafting of Court Papers, Legal Advisory Services, and Protecting Intellectual Property so on and so forth. From, Lawyers and Judges to Paralegals, Consultants, Mediators the Legal Professional’s role is expanding and evolving to keep in pace with the ever changing legal system and the MNCs that have entered India. Today, a young Law graduate has avenues galore that he can pursue and it is rewarding at the same time. An individual can choose from getting into Litigation, joining Law Firms or Joining an LPO, which is one of the fastest growing industries today. Although working in an MNC sounds exhilarating but for some it can also result in boredom. People who enter the Legal Profession because of its diversity would actually not like the LPO Sector. Teams handling Document Review or Litigation Support, Contract Management & Reviewing have often complained about the similarity of work and the learning is limited. LPO provides one the opportunity to grow rapidly and achieve a lot in a quick span of time. Being ambitious is good but at the same time being over ambitious can be destructive for a person’s future. Top Law Firms in India are also wearing away. Even after offering attractive salaries and perks they are still not able to fulfil the requirements of over ambitious young lawyers who generally have an immaculate academic record. These young professions find it much more interesting to pursue an LLM degree from an overseas University rather than sticking to their respective Law Firms.

Therefore in the end we can conclude that the recent changes in the Legal Profession in India have been highly beneficial for the country as both, Corporate and lawyers is benefiting immensely from this. More firms and corporations are crossing international borders and expanding across the globe through mergers, acquisitions, consolidation and collaboration with foreign counsel. The globalization of the legal profession provides today’s legal professional with a world view and the opportunity to serve international clients. Legal professionals must be problem-solvers and innovators, willing to assume new responsibilities, tackle new challenges, master new technology and navigate an ever-evolving legal system. This dynamic legal landscape makes each day unique and fosters an enjoyable, fulfilling work experience.

Entry of Foreign Firms in India

The concept of foreign firms is not new in India.

Legal Process Outsourcing

Outsourcing to India is the most recent and hot topic in today’s global market.